Privacy Policy

Last updated: July 01, 2024

Hoteli u Srbiji (hereinafter referred to as "We” or "Hoteli u Srbiji"), we prioritize the utmost confidentiality of our users' information on the website located at the web address https://hotels-in-serbia.com/ (hereinafter referred to as the "website" or "site").

This document elucidates our approach to managing sensitive information and aims to reassure you about the safeguarding of your personal data.

Our website collects personal information to enhance our understanding of customer needs, improve the quality of services offered, provide updates on our services and any significant changes in the company's operations, as well as to conduct marketing and statistical research. This information also enables us to stay in touch with you for communication purposes.

Personal data refers to information that is associated with an individual and can be used to identify that person. This includes their first and last names, location data, physical characteristics (such as age and gender), and social details (such as profession, position, and work experience).

In accordance with applicable laws, data processing encompasses a wide range of actions related to personal information. These actions involve collecting, organizing, recording, storing, using, structuring, transmitting, and performing other operations on information in any way, as defined by relevant regulations.

Hoteli u Srbiji gathers, processes, and retains data that users willingly furnish via contact forms on our website and questionnaires pertaining to particular services, with comprehensive information available on our site.

The categories of personal data that we collect and process when you browse or book a Hotel on the Website are as follows:

• Contact details for concluding a booking.
• Contact details for creating an account.
• Personal data related to inquiries and requests.
• Contact details for marketing activities.
• Location data.
• Browsing data.

It is important to bear in mind that this list is not exhaustive, and in the future, we may either broaden or curtail the varieties of information collected.

Our website operates with the support of numerous employees and contractors, all dedicated to ensuring the delivery of high-quality services. To facilitate this, we engage employees and collaborate with independent service providers. Consequently, some of your personal data may be shared with third parties or external services, such as mailing services, to fulfill our operational requirements and provide you with the best possible experience. Please rest assured that we take data privacy seriously and have stringent measures in place to safeguard your information when shared with these parties. However, it's important to note that we cannot be held responsible for any actions they may take with the information you provide.

We retain user data for the minimum duration required to fulfill the purposes for which it was originally collected.

For customers, we maintain their information for the entire duration of our cooperation. Subsequently, this data is archived and backed up as part of our data retention practices. It's important to note that certain types of data, such as information from tax documents and data within complex backup systems, may not be subject to deletion as they are governed by specific legal or operational requirements.

We are committed to safeguarding the personal information of our users and customers and employ a combination of technical and organizational measures to achieve this goal. These measures are designed to prevent illegal processing, unauthorized access, and the accidental loss or damage of personal data. Furthermore, we continually enhance our personal data security measures to align with the most current technological advancements, ensuring the ongoing protection of your information.

1. Password Security. We store passwords in secure applications and, whenever feasible, implement two-factor authentication (2FA). This dual layer of protection ensures that even if a password is compromised, an additional authentication step is required for access.
2. Secure Hosting. Our site data is hosted by trusted and reliable hosting providers. We also employ additional software and security protocols to further protect our servers from unauthorized access or breaches. These security measures help safeguard the integrity and availability of our data.

1. We maintain strict confidentiality regarding sensitive data, such as site traffic, conversions, and sales figures of our customers. This information is not disclosed unless we have obtained explicit consent from our customers to do so, or if the information is already publicly available.
2. We conduct regular and systematic briefings with our employees to educate them on the importance of protecting users' personal data. This training emphasizes best practices and compliance with data protection regulations.
3. We have established clear areas of responsibility and functional roles among our employees to minimize the number of individuals who have access to sensitive data. We grant employees limited access rights based on their job functions, and we regularly review and update access permissions to ensure their relevance.
4. Third-Party Data Transfers. We do not share the personal data of our users with third parties, except in cases where it is legally required by competent state authorities in accordance with applicable laws. This ensures that user data remains secure and is not shared without legal necessity.

These organizational protection measures are integral to our commitment to safeguarding the privacy and security of our users' personal information.

For users residing in the European Union, we are fully committed to ensuring compliance with the fundamental principles of personal data protection as outlined in the EU's GDPR regulations. These provisions encompass:

1. Declaration on Data Processing Restrictions.

   You have the right to request limited processing of your personal data under the conditions outlined in Article 18 of the General Data Protection Regulation. This right can be exercised, for instance, if you have concerns about the accuracy of your data.

2. Right to Access User Data.

   You have the right to access the personal data we hold about you, allowing you to review and verify its accuracy.

3. Declaration of Deletion ("Right to Be Forgotten").

   You have the option to request the deletion of your personal data, and we will promptly and securely remove it from our records, in compliance with any legal obligations that may apply.

4. Right to Data Portability.

   You have the right to obtain a copy of your personal data in a structured, commonly used, and machine-readable format, and, if you wish, transfer it to another data controller.

5. Right to Revoke User's Consent.

   You can withdraw your consent for data processing at any time, and we will cease processing your data accordingly.

6. Right to Rectification of Personal Data.

   If you believe that your personal data is inaccurate or incomplete, you have the right to request its correction or completion.

7. Right to Refuse Data Processing.

   You can object to certain types of data processing, such as direct marketing, and we will respect your objection.

Our commitment to GDPR compliance underscores our dedication to protecting your privacy and ensuring that your personal data is handled with transparency and in accordance with your rights as outlined by GDPR.

At Hoteli u Srbiji, we are dedicated to promptly addressing user requests concerning the collection, processing, and storage of their personal data. Our typical response time is within one week from the date of receiving the request. However, in cases where we experience a high volume of requests from various users, we may extend the response time to up to two weeks. Should such an extension be necessary, we will notify the user of the delay within one week of receiving the request, providing clear reasons for the extension. Our goal is to ensure that user inquiries are handled efficiently and with transparency.

While we are committed to respecting the privacy of our users and strive to adhere to the policies and rules outlined in our privacy policy, we cannot provide a 100% guarantee of data security, especially for information that is publicly available on the internet or in situations beyond our control and influence that may lead to data disclosure.

We want to make it clear that we are not liable for any adverse consequences or damages, including lost profits, arising from restricted access to our website or any issues related to its use, including the use of information posted on the site.

Additionally, please be aware that Hoteli u Srbiji may include links to third-party websites that are unrelated to our site. We do not assume responsibility for the completeness, accuracy, or reliability of the information posted on such external websites, nor can we guarantee the safety of any confidential data that visitors may choose to share on these sites. We strongly recommend that you review the privacy policies of these third-party websites before visiting them. Your interactions with these external sites are governed by their respective terms and policies.

In the event of a breach in the protection of users' personal data, we take immediate action to notify the affected users and the appropriate supervisory authority responsible for personal data protection. Simultaneously, we exert all possible efforts to mitigate and minimize such risks. Our commitment to data security remains unwavering, and we prioritize swift and responsible responses to any potential breaches to protect our users and their personal information.

We are dedicated to the ongoing enhancement and evolution of our website, and as a result, we may periodically make changes and updates to this policy.

Any modifications to this document will be published on our website. We encourage you to revisit this page regularly to ensure that you are in alignment with any updates.

By continuing to use our website following revisions to this Privacy Policy, we assume that you consent to and accept these changes. Your continued use of our services signifies your agreement with the updated terms and policies.

We appreciate your attention to our Privacy Policy. If you have any questions or require further information, please do not hesitate to contact us at [email protected]. We are here to assist you with any inquiries or concerns you may have regarding our privacy practices.